Returns Policy
Browse the below Returns Policy, alternatively Contact Us and we will answer any of your questions.
Returning Products To Us
We hope that you will be delighted with your order; however we understand that there are occasions where you may wish to return items and we are happy to assist according to the Consumer Rights Act of October 2015.
When you can return your items
• You can notify us of your wish to return a product to us within 14 days of receipt of the goods.
• You then have a further 14 days to return the items to us. All goods must be returned in their original packaging and condition in which they were received, including any outer boxes.
• We will issue your refund or replacement within 14 days of receiving proof of postage or the goods back in our possession.
• The refund can only be credited back onto the original card used to purchase the items. As such, refunds for items bought as gifts can only be given to the original purchaser and if you decide to swap an item we cannot stop the original purchaser from knowing.
What will happen when you return or exchange your items
• All goods must be returned in their original packaging and condition in which they were received, including the outer box or we withhold the right to a refund.
• We are not able to issue refunds for goods that are not returned in the condition in which they were received.
• Once we confirm your proof of postage or goods back in the warehouse, we will issue a refund for the amount you paid upon purchase.
• We will not refund delivery charges.
• If your item is damaged or faulty and you have requested a replacement, we will send this replacement free of postage and packing charges, excluding non mainland UK postal addresses.
• Please be advised that if an item is returned to us after our returns period has ended, and/or without advising us first, then we can only offer an exchange or credit note, we are unable to offer a full refund.
How to return or exchange your items
• Contact our Customer Support team by email stating your reason for return and whether you would like an exchange or refund.
• In the case of a damaged product, please do send over an image where possible for us to pass on to quality control.
• Please remember to include your completed returns form.
• Please ensure that if you are sending anything back to us that you request a proof of postage, as we will not be liable for items lost in transit on their way back to us without proof of postage.
If you need any help
Contact our Customer Support team by email – mailto:info@wightemporium.co.uk
